Effective October 22, 2020
2. Information We Collect
We collect information generated as you use our services, for example access logs, as well as information from third parties, for instance when you access our services through a social media account. If you want additional info, we go into more detail below.
Information you provide us with
You choose to provide us certain information when using our services. This includes:
When you create an account, you provide us with your login credentials, as well as some basic details necessary for the service to work, such as your email address, IP of device used to create account, user-agent string, browser type, operating system, referral URLs, device information (e.g., device IDs), device settings, pages visited, links clicked, the requested URL.
When you create a Help Request (a request for a prayer or meditation through allGoodWaves mobile or web app) you provide us with such information as description of the cause itself and optionally you may provide information like name, location and age of a person who is a prayer or meditation recipient.
When you participate in surveys or focus groups, you give us your insights into our products and services, responses to our questions and testimonials.
When you choose to participate in our promotions, events or contests, we collect the information that you use to register or enter.
If you contact our customer care team, we collect the information you give us during the interaction. We monitor or record these interactions for service quality maintenance.
We might receive information about you from others
Other Users may provide information about you as they use our services. For instance, we may collect information about you from other users if they contact us about you.
Social Media You may be able to use your social media login (such as Google Login) to create and log into your allGoodWaves account.
- Integration and third party services We also may receive information about you, including log and usage data and cookie information, from third-party sites that integrate our Services.
Information collected when you use our services
When you use our services, we may collect information about which features you’ve used, how you’ve used them and the devices you use to access our services. See below for more details:
- Usage Information We collect information about your activity on our services, for instance how you use them (e.g., date and time you logged in, features you’ve been using, searches, clicks and pages which have been shown to you) and how you interact with other users (e.g., users whose Help Requests you fulfilled, time and date of these actions).
- Cookies We may receive information from cookies, which are pieces of data your browser stores and sends back to us when making requests, and similar technologies. We use this information to improve your experience, understand user activity, personalize content and improve the quality of our Services. For example, we store and retrieve information about your preferred language and other settings.
- Location With your consent, we may collect information about the specific location of your mobile device (for example, by using GPS or Bluetooth). We may also receive location information from you when you choose to share such information on our Services, including by associating your content with a location, or we may derive your approximate location from other information about you, including your IP address.
3. What do we use information we collected about you for
Provide, maintain, and improve the Services;
Develop new services;
Send you technical notices, updates, security alerts, invoices, and other support and administrative messages;
Provide customer service;
Communicate with you about products, services, offers, promotions, and events, and provide other news and information we think will be of interest to you;
Monitor and analyze trends, usage, and activities in connection with our Services;
- Address ongoing or alleged misbehavior on and off-platform
- Perform data analysis to better understand and design countermeasures against these activities
To process your information as described above, we rely on the following legal bases:
- Provide our service to you: Most of the time, the reason we process your information is to perform the contract that you have with us. For instance, as you create a Help Request, we use information that you provide in the Help Request to make it searchable and viewable to other users.
- Legitimate interests: We may use your information where we have legitimate interests to do so. For instance, we analyze users’ behavior on our services to continuously improve our offerings, we suggest offers we think might interest you, and we process information for administrative, fraud detection and other legal purposes.
4. How We Share Information
With other users
You share information with other users when you voluntarily disclose information on the service (through Help Requests or other features). Please be careful with your information and make sure that the information you share is something that you are comfortable being publically viewable since neither you nor we can control what others do with your information once you share it.
With our service providers and partners
We use third parties to help us operate and improve our services. These third parties assist us with various tasks, including data hosting and maintenance, analytics, customer care, marketing, advertising, payment processing and security operations.
We may also share information with partners who distribute and assist us in advertising our services.
We utilize Google Analytics, a service provided by Google, Inc. that we use to gather information about how users engage with our Services. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/
We utilize Firebase by Google, Inc. as a data storage provider for our Services. For more information please visit
For corporate transactions
We may transfer your information if we are involved, whether in whole or in part, in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control.
When required by law
We may disclose your information if reasonably necessary: (i) to comply with a legal process, such as a court order, subpoena or search warrant, government / law enforcement investigation or other legal requirements; (ii) to assist in the prevention or detection of crime (subject in each case to applicable law); or (iii) to protect the safety of any person.
To enforce legal rights
We may also share information: (i) if disclosure would mitigate our liability in an actual or threatened lawsuit; (ii) as necessary to protect our legal rights and legal rights of our users, business partners or other interested parties; (iii) to enforce our agreements with you; and (iv) to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing.
With your consent or at your request
We may ask for your consent to share your information with third parties. In any such case, we will make it clear why we want to share the information.
We may use and share non-personal information (meaning information that, by itself, does not identify who you are such as device information, general demographics, general behavioral data, geolocation in de-identified form), as well as personal information in hashed, non-human readable form, under any of the above circumstances.
5. Your Rights
Device permissions. Mobile platforms have permission systems for specific types of device data and notifications, such as phone book and location services as well as push notifications. You can change your settings on your device to either consent or oppose the collection of the corresponding information or the display of the corresponding notifications. Of course, if you do that, certain services may lose full functionality.
Deletion. You can delete your account by using the corresponding functionality directly on the service.
Minimize information you provide us with. You can choose to not provide any personal information when you use the service (except for your email address to create an account).
We want you to be aware of your privacy rights. Here are a few key points to remember:
Reviewing your information. Applicable privacy laws may give you the right to review the personal information we keep about you (depending on the jurisdiction, this may be called right of access, right of portability or variations of those terms). You can request a copy of your personal information by sending us such a request at email@example.com
Updating your information. If you believe that the information we hold about you is inaccurate or that we are no longer entitled to use it and want to request its rectification, deletion or object to its processing, please contact us at firstname.lastname@example.org
For your protection and the protection of all of our users, we may ask you to provide proof of identity before we can answer the above requests.
Keep in mind, we may reject requests for certain reasons, including if the request is unlawful or if it may infringe on trade secrets or intellectual property or the privacy of another user.
Also, we may not be able to accommodate certain requests to object to the processing of personal information, notably where such requests would not allow us to provide our service to you anymore. For instance, we cannot provide our service if we do not have your email address.
Uninstall. You can stop all information collection by an app by uninstalling it using the standard uninstall process for your device. If you uninstall the app from your mobile device, the unique identifier associated with your device will continue to be stored. If you reinstall the application on the same mobile device, we will be able to re-associate this identifier to your previous transactions and activities.
6. How We Protect Your Information
We work hard to protect you from unauthorized access to or alteration, disclosure or destruction of your personal information. As with all technology companies, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information will always remain secure.
We regularly monitor our systems for possible vulnerabilities and attacks and regularly review our information collection, storage and processing practices to update our physical, technical and organizational security measures.
We may suspend your use of all or part of the services without notice if we suspect or detect any breach of security. If you believe that your account or information is no longer secure, please notify us immediately at email@example.com
7. Children's Privacy
Our services are restricted to users who are 18 years of age or older. We do not permit users under the age of 18 on our platform and we do not knowingly collect personal information from anyone under the age of 18. If you suspect that a user is under the age of 18, please use the reporting mechanism available through the service.
Because we’re always looking for new and innovative ways to help you build meaningful connections, this policy may change over time. We will notify you before any material changes take effect so that you have time to review the changes.
9. How to Contact Us